For goods older than 24 months we attempt to resolve your warranty case directly via the manufacturer - without guarantee.
Hotline: +49 81 31 / 56 95 - 2 01
Fax: +49 81 31 / 56 95 - 5 15
We place great value on reliability and service. Consequently, all products must undergo a thorough inspection prior to leaving our logistics centre. In the event of a mishap occurring in spite of this and the goods being damaged en route to you, we will obviously take steps to rectify this straight away. We have compiled all important information regarding what to do in the event of damage in a concise PDF document.
Please enclose our service consignment note with the goods. Mark the point indicated "Other" and enter "Transport damage" as description of defect. In the event of problems and uncertainty please contact your responsible sales person
Direct processing with manufacturer
To resolve your complaint as quickly as possible
You have the option of processing it directly with the manufacturer.
A list with all necessary contact details can be found here.
If you prefer to process the complaint with us, please contact our service centre.
We will be happy to assist you.